Shipping & Returns
If you order any combination of items that totals $45 or more, you will receive FREE shipping in the US, Canada, Middle East & Europe.
For purchases under $45, shipping charged at a flat rate of $11
Most of our products are handled and shipped directly from our warehouses. Please allow 7 to 12 days for delivery. WE DO NOT DELIVER TO P.O. BOX
If you received a defective or damaged item, please report it as soon as it is received. Please use this form to initiate your retur. You could return an item within 12 days in the same condition as you received it in the original packaging/box. Once we receiv it, we will inspect it and if the item is found damaged or defective, we will process the refund.
If you receive a wrong item, please return it within a week in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 13 day returns.
There are a few certain scenarios where it is difficult for us to support returns:
- Return request is made outside the specified time frame, 13 days from delivery.
- The product is used, damaged, or is not in the same condition as you received it.
- Specific categories like innerwear, lingerie, socks and clothing freebies, etc.
- Any consumable item which has been used.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies, and accessories.
- Fragile items, hygiene-related items.
A. You can return any Clothing item or Fashion accessory within 13 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:
- Not listed in the Non-Returnable List.
- In the same condition as received and with the original packaging box and tags attached
We cannot accept returns on any of the following items:
- Night Gowns & Lingerie
- Socks, Stockings
- Swimwear / burkinis
- Any used garment, washed or damaged from misuse
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded minus shipping charges when applicable.
We accept the return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it.
A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
The item can be returned to us through any courier you prefer
You can return an item for free within 13 days from delivery date for a return excluding any shipping charges when applicable.
Please allow up to 14 days for credit and allow bank process to show in your account
For standard return, you may choose a courier of your choice. For damaged items, we will dispatch a courier that will return the merchandise to our location.
Upon receipt of returned items, we will inspect the product before issuing credit. A Return Authorization must be filled and submitted before returning the product.
Please allow up to 14 days for credit to appear on your statement
Shipping Cost (for returns & refunds)
From time to time, we offer a promotional free shipping on purchases. Refunds will exclude such offers and will be deducted from refund. Hijab and abaya extends a free shipping as a courtesy to our customers. Unfortunately, we cannot honor this on returns. We will deduct shipping charges of 11.99 from your purchase return. You are responsible
TERMS AND CONDITIONS MAY CHANGE WITHOUT NOTICE